Description
Taking lead with clients is more easily said than done, but without client responsibility your career can stagnate. So how do you demonstrate you’re ready to be trusted with important firm clients and how can you ensure that trust is not misplaced? Let’s discuss how to develop a proactive approach to accountability and leadership in your client and firm interactions.
After completing this course, participants will be able to:
⦁ Set and manage expectations for the firm and the client
⦁ Cultivate trust with clients and firm leaders
⦁ Ensure ongoing satisfaction from everyone involved