Description
Harmony’s great, right? Actually, no – if achieving harmony comes at the expense of open, honest discussion and resolution of important issues. Too often people simply avoid discussing conflict – creating ambiguity, repressed irritation and impaired teamwork. Let’s talk about how to successfully discuss and resolve conflict in a way that moves toward understanding, respect, common purpose, and better relationships.
After completing this course, participants will be able to:
⦁ Hold a respectful, relationship-building discussion
⦁ Listen and be heard
⦁ Determine when a third-party is needed