Description
Conflict serves as a necessary component of open, honest discussion and helps with the resolution of important issues. But what do you do when conflict escalates to an unhealthy level? Not dealing with disruptive conflict can create ambiguity, repressed irritation, and impaired teamwork. Let’s talk about how to successfully discuss and resolve conflict in a way that moves toward understanding, respect, common purpose, and better relationships.
After completing this course, participants will be able to:
⦁ Hold a respectful, relationship-building discussion
⦁ Listen and be heard
⦁ Determine when a third-party is needed