LeaderSkills - Upstream Academy

Guiding accounting firms to best practices

Release of Three New LeaderSkills Lessons

	Serving on Community Boards
	Developing C-Level Clients into A-Level Clients
	Making the Most of Investment Time


All Lessons Currently Available in Each Catagory

		Asking Clients for Additional Business Meeting with Prospective Clients Accepting the Right Clients Differentiating Your Firm in the Marketplace Building a Strong Referral Network Creating Winning Proposals Building Accountability into Business Development Efforts Making a Good First Impression Cross-Selling Firm Services: Finding Comprehensive Solutions to Client Needs Serving on Community Boards

		Responding to Objections About High Fees Making Client Meetings More Valuable Improving Client Relationships Keeping Clients Informed of Your Progress Setting Your Firm Apart with Quality Service Developing and Implementing Client Service Standards Developing Lasting Relationships Improving Your Billing Practices Developing C-Level Clients into A-Level Clients

		Making Firm Meetings More Productive The Power of Example Managing and Reducing Past Due Receivables Retaining Your Best and Brightest Employees Developing a Culture of Accountability Building Firm Unity Improving Communication Throughout Your Firm Dealing with Underperforming Employees Developing and Implementing a Partner Commitment Statement Firing D-Level Clients Resolving Work/Life Balance Issues Developing a Great Orientation Program Moving People Away from Complacency

		Continuous Self Improvement Becoming Self Accountable Keeping Focused in Spite of Interruptions Improving Your Presentation Skills Setting and Accomplishing Meaningful Goals Delegating Effectively Accepting Constructive Feedback Improving Your Listening Skills Improving Your Writing Skills Dealing Successfully with Workplace Stress Remembering People’s Names Finishing What You Start Handling Irritations Effectively Making the Most of Investment Time

		Giving Constructive Feedback Inviting People to Serve on Teams Giving Meaningful Praise Coaching Employees to Manage Their Time Hiring Practices to Win the Best Coaching for Improved Performance Resolving Conflicts Between Employees Preparing Meaningful Performance Appraisals

		Each lesson in this series builds on the previous, taking participants through a proven five-step process for successfully guiding client engagements from start to finish. Sold as a set, the series is priced much lower than six individual lessons. For $695 ($495 for Upstream Academy Network members), the firm receives a lesson on each of the following components of engagement management, plus an introduction: Defining the Engagement Planning the Engagement Performing the Engagement Delivering the Engagement Evaluating the Engagement


			Here's What People Are Saying About LeaderSkills
	Your Satisfaction Is Our Goal As with everything Upstream Academy does, your satisfaction with LeaderSkills lessons is guaranteed. If you are not completely satisfied with the value you receive, we will, at your option, either refund your money or accept the portion of those fees that reflects your level of satisfaction.