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PDF of Sample Lesson PDF Sample of the new Engagement Management series of lessons PDF with Descriptions of Individual lessons FAQ LeaderSkills Order Form

All Lessons Currently Available in Each Catagory
     

Business Development

  
  • Asking Clients for Additional Business
  • Meeting with Prospective Clients
  • Accepting the Right Clients
  • Differentiating Your Firm in the Marketplace
  • Building a Strong Referral Network
  • Creating Winning Proposals
  • Building Accountability into Business Development Efforts
     
Client Service  
  • Responding to Objections About High Fees
  • Making Client Meetings More Valuable
  • Improving Client Relationships
  • Keeping Clients Informed of Your Progress
  • Setting Your Firm Apart with Quality Service
  • Developing and Implementing Client Service Standards
     

Firm Management

  
  • Making Firm Meetings More Productive
  • The Power of Example
  • Managing and Reducing Past Due Receivables
  • Retaining Your Best and Brightest Employees
  • Developing a Culture of Accountability
  • Building Firm Unity
  • Improving Communication Throughout Your Firm
  • Dealing with Underperforming Employees
  • Developing and Implementing a Partner Commitment Statement
  • Firing D-Level Clients
  • Resolving Work/Life Balance Issues
  • Developing a Great Orientation Program
     

Personal Development

  
  • Continuous Self Improvement
  • Becoming Self Accountable
  • Keeping Focused in Spite of Interruptions
  • Improving Your Presentation Skills
  • Setting and Accomplishing Meaningful Goals
  • Delegating Effectively
  • Accepting Constructive Feedback
  • Improving Your Listening Skills
  • Improving Your Writing Skills
  • Dealing Successfully with Workplace Stress
     

Supervision

  
  • Giving Constructive Feedback
  • Inviting People to Serve on Teams
  • Giving Meaningful Praise
  • Coaching Employees to Manage Their Time
  • Hiring Practices to Win the Best
  • Coaching for Improved Performance
  • Resolving Conflicts Between Employees
  • Preparing Meaningful Performance Appraisals
     
Exceptional Engagement Management  

Each lesson in this new series builds on the previous, taking participants through a proven five-step process for successfully guiding client engagements from start to finish. Sold as a set, the series is priced much lower than six individual lessons. For $695 ($495 for Upstream Academy Network members), the firm receives a lesson on each of the following components of engagement management, plus an introduction:

  • Defining the Engagement
  • Planning the Engagement
  • Performing the Engagement
  • Delivering the Engagement
  • Evaluating the Engagement

         
     

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Your Satisfaction Is Our Goal

As with everything Upstream Academy does, your satisfaction with LeaderSkills lessons is guaranteed. If you are not completely satisfied with the value you receive, we will, at your option, either refund your money or accept a portion of those fees that reflects your level of satisfaction.